This privacy policy (“Privacy Policy”) is designed to inform you about 1450 East Venture LLC, DBA Symbio’s (“Symbio,” “we,” “us,” or “our”) policies and procedures for collecting, using, and disclosing your information in connection with your use of the software services. Symbio provides a web-based and mobile service (“Subscription Service”) designed to assist users who have Symbio accounts (“Customers”) with sharing their information, content, materials, files, and folders (together, their “Content”) and analyzing how their Content is viewed and/or received by their customers, prospective customers, and other third parties that are not registered users of the Subscription Service (“Viewers”).

Your privacy is important to us. It is Symbio's policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, https://symbiohq.com, the Symbio web application, any websites we own and operate, or websites created by Customers that are supported by Symbio’s web application.

This Privacy Policy governs your access to the Symbio Subscription Service, regardless of how you access it, and explains what data we collect when you use the Site and/or the Subscription Service, why we collect the data, how it is used, and your rights and choices. This policy applies to personal data and other information collected by us from or about: (i) visitors to, or users of, our Site and Subscription Service, (ii) prospective clients, (iii) current clients, (iv) job applicants.

By using our Site or the Service you consent to the collection, transfer, processing, storage, disclosure and other uses described in this Privacy Policy, you agree to abide by these Terms of Service and to comply with all applicable laws and regulations. If you do not agree with these Terms of Service, you are prohibited from using or accessing this website or using any other services provided by Symbio.

Personal information is any information about you which can be used to identify you. This includes information about you as a person (such as name, address, and date of birth), your devices, payment details, and even information about how you use a website or online service.

While providing our Subscription Service, we collect information related to Viewers on behalf of our Customers. Our use of information on behalf of our Customers is governed by our contract with the applicable Customer and the Customer’s own privacy policies. We are not responsible for the privacy policies or privacy practices of Customers or other third parties.

In the event our site contains links to third-party sites and services, please be aware that those sites and services have their own privacy policies. After following a link to any third-party content, you should read their posted privacy policy information about how they collect and use personal information. This Privacy Policy does not apply to any of your activities after you leave our site.



Information We Collect

Information we collect falls into one of two categories: “voluntarily provided” information and “automatically collected” information.

“Voluntarily provided” information refers to any information you knowingly and actively provide us when using or participating in any of our services and promotions.

“Automatically collected” information refers to any information automatically sent by your devices in the course of accessing our Subscription Service.

Log Data

When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your device’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details about your visit.

Additionally, if you encounter certain errors while using the site, we may automatically collect data about the error and the circumstances surrounding its occurrence. This data may include technical details about your device, what you were trying to do when the error happened, and other technical information relating to the problem. You may or may not receive notice of such errors, even in the moment they occur, that they have occurred, or what the nature of the error is.

Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons.

Device Data

When you visit our website or interact with our services, we may automatically collect data about your device, such as:

Device Type

Operating System

Unique device identifiers

Device settings

Geo-location data

IP Address

Data we collect can depend on the individual settings of your device and software. We recommend checking the policies of your device manufacturer or software provider to learn what information they make available to us.

Personal Information

We may ask for personal information — for example, when you subscribe to our newsletter or when you contact us — which may include one or more of the following:

Name

Email

Social media profiles

Phone/mobile number

Job Title

Work Location

Customer-Generated Content

We consider “Customer-generated content” to be materials (text, image and/or video content) voluntarily supplied to us by our Customer for the purpose of publication, processing, or usage on our platform. All Customer-generated content is associated with the account or email address used to submit the materials.

Please be aware that any content you submit for the purpose of publication will be public after posting (and subsequent review or vetting process). Once published, it may be accessible to third parties not covered under this Privacy Policy.

Transaction Data

Transaction data refers to data that accumulates over the normal course of operation on our platform. This may include transaction records, stored files, Viewer profiles, analytics data and other metrics, as well as other types of information, created or generated, as Viewers interact with our services.

Legitimate Reasons for Processing Your Personal Information

We only collect and use your personal information when we have a legitimate reason for doing so. In which instance, we only collect personal information that is reasonably necessary to provide our services to you.

Collection and Use of Information

We may collect personal information from you when you do any of the following on our website:

Register for an account

Purchase a subscription

Sign up to receive updates from us via email or social media channels

Use a mobile device or web browser to access our content

Contact us via email, social media, or on any similar technologies

When you mention us on social media

We may collect, hold, use, and disclose information for the following purposes, and personal information will not be further processed in a manner that is incompatible with these purposes:

to provide you with our platform's core features and services

to enable you to customize or personalize your experience of our website

to contact and communicate with you

for analytics, market research, and business development, including to operate and improve our website, associated applications, and associated social media platforms

for advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you

to enable you to access and use our website, associated applications, and associated social media platforms

to comply with our legal obligations and resolve any disputes that we may have

to attribute any content (e.g. posts and comments) you submit that we publish on our website

for security and fraud prevention, and to ensure that our sites and apps are safe, secure, and used in line with our Terms

for technical assessment, including to operate and improve our app, associated applications, and associated social media platforms

We may combine voluntarily provided and automatically collected personal information with general information or research data we receive from other trusted sources. For example, If you provide us with your location, we may combine this with general information about currency and language to provide you with an enhanced experience of our site and service.

Viewer Information We Process on Behalf of Customers

Our Subscription Service allows our Customers to create and share marketing, sales and customer service content. When Customers use the Subscription Service, they may collect Personal Data such as first and last name, email address, physical address, phone number, IP address, geolocation data based on your  IP, or other information about you. Recipient interaction tracking means if you were directly invited to content, such as by an email from a Customer, your email address may be associated with the interaction tracking.

Customers may also collect and manage Personal Data when using our Subscription Service including requesting visitors to submit information into a form. Symbio processes such data as a processor under the direction of our Customers. Our Customers, as data controllers, are responsible for complying with any regulations or laws that require providing notice, disclosure, and/or obtaining consent prior to collecting their Viewers’ Personal Data using the Subscription Service.

We do not control the content of our Customers' webpages or the types of Personal Data that our Customers may choose to collect or manage using the Subscription Service. We store our Customers' information on our service providers' servers but process it as a processor under our Customers’ instructions and in accordance with this Privacy Policy, which prohibit us from using the information except as necessary to provide and improve the Subscription Service and as required by law.

Our Customers control and are responsible for correcting, deleting or updating the information they process using the Subscription Service and for complying with any regulations or laws that require providing notice, disclosure, and/or obtaining consent prior to transferring the Personal Data to Symbio for processing purposes.

Information We Receive from Third Parties

We may also receive Personal Data (such as your email address) through other Customers, for example, if they have tried to share something with you or tried to refer Symbio to you. We may supplement the information that we collected from Customers and Viewers (such as an email address) with additional information obtained from publicly available and third-party databases or services that provide information about business people and companies (including an individual’s name, job title, business contact information, and company information), and display this information to our Customers as a part of our Services.

Security of Your Personal Information

When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification.

Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure, and no one can guarantee absolute data security.

You are responsible for selecting any password and its overall security strength, ensuring the security of your own information within the bounds of our services.

For example, ensuring any passwords associated with accessing your personal information and accounts are secure and confidential.

How Long We Keep Your Personal Information

We keep your personal information only for as long as we need to. This time period may depend on what we are using your information for, in accordance with this Privacy Policy. For example, if you have provided us with personal information as part of creating an account with us, we may retain this information for the duration your account exists on our system. If your personal information is no longer required for this purpose, we will delete it or make it anonymous by removing all details that identify you.

However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes.

Children’s Privacy

We do not aim any of our products or services directly at children under the age of 16, and we do not knowingly collect personal information about children under 16.

Your Rights and Controlling Your Personal Information

Your choice: By providing personal information to us, you understand we will collect, hold, use, and disclose your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of our website or the products and/or services offered on or through it.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

Marketing permission: If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.

Access: You may request details of the personal information that we hold about you.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this Privacy Policy. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.

Non-discrimination: We will not discriminate against you for exercising any of your rights over your personal information. Unless your personal information is required to provide you with a particular service or offer (for example processing transaction data), we will not deny you goods or services and/or charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties, or provide you with a different level or quality of goods or services.

Downloading of Personal Information: We provide a means for you to download the personal information you have shared through our site. Please contact us for more information.

Notification of data breaches: We will comply with laws applicable to us in respect of any data breach.

Complaints: If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.

Unsubscribe: To unsubscribe from our email database or opt-out of communications (including marketing communications), please contact us using the details provided in this Privacy Policy, or opt-out using the opt-out facilities provided in the communication. We may need to request specific information from you to help us confirm your identity.

Use of Cookies

We use “cookies” to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on preferences you have specified. Please refer to our Cookie Policy for more information.

Business Transfers

If we or our assets are acquired, or in the unlikely event that we go out of business or enter bankruptcy, we would include data, including your personal information, among the assets transferred to any parties who acquire us. You acknowledge that such transfers may occur, and that any parties who acquire us may, to the extent permitted by applicable law, continue to use your personal information according to this policy, which they will be required to assume as it is the basis for any ownership or use rights we have over such information.

Limits of Our Policy

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.

Changes to This Policy

At our discretion, we may change our Privacy Policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this Privacy Policy, we will post the changes here at the same link by which you are accessing this Privacy Policy.

If the changes are significant, or if required by applicable law, we will contact you (based on your selected preferences for communications from us) and all our registered Customers with the new details and links to the updated or changed policy.

If required by law, we will get your permission or give you the opportunity to opt in to or opt out of, as applicable, any new uses of your personal information.

Additional Disclosures for California Compliance (US)

This Additional Disclosure for California Residents only applies to our processing of Personal Data that is subject to the California Consumer Privacy Act of 2018 (“CCPA”). The CCPA provides California residents with the right to know what categories of Personal Data Symbio has collected about them and whether Symbio disclosed that Personal Data for a business purpose (e.g., to a service provider) in the preceding 12 months. California residents can find this information here:

Category of Personal Data Collected by Symbio

Category of Third Parties Personal Data is Disclosed to for a Business Purpose

Identifiers

Service providers

Personal information categories listed in Cal. Civ. Code § 1798.80(e)

Service providers

Commercial information

Service providers

Internet activity or other electronic network activity information

Service providers

Geolocation data

Service providers

Professional or employment-related information

Service providers

Inferences drawn from other personal information to create a profile

Service providers



The categories of sources from which we collect Personal Data and our business and commercial purposes for using Personal Data are set forth above.

“Sales” of Personal Data under the CCPA

For purposes of the CCPA, Symbio does not “sell” Personal Data, nor do we have actual knowledge of any “sale” of Personal Data of minors under 16 years of age.

Additional Privacy Rights for California Residents

Non-Discrimination. California residents have the right not to receive discriminatory treatment by us for the exercise of their rights conferred by the CCPA.

Authorized Agent. Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your Personal Data. To designate an authorized agent, please contact us as set forth below.

Verification. When you make a request, we will ask you to provide sufficient information that allows us to reasonably verify you are the person about whom we collected Personal Data or an authorized representative, which may include your name, email address, phone number, password, and/or other information.

If you are a California resident and would like to exercise any of your rights under the CCPA, please contact us as set forth below. We will process such requests in accordance with applicable laws.



Cookie Policy

We use cookies to help improve your experience of our website at https://symbiohq.com, related websites, and our Subscription Service.  This cookie policy is part of Symbio's Privacy Policy. It covers the use of cookies between your device and our site.  We also provide basic information on third-party services we may use, who may also use cookies as part of their service. This policy does not cover their cookies.

What is a Cookie?

A cookie is a piece of information sent to your browser from a website and stored on your computer’s hard drive. Cookies can help a website like ours recognize repeat Viewers and allow a website to track web usage behavior. For more details on cookies and similar technologies please visit All About Cookies.

Cookies can be stored on your computer for different periods of time. “Session cookies” only last for as long as the browser session and are deleted automatically once you close your browser. “Persistent cookies” cookies survive after your browser is closed until a defined expiration date set in the cookie (as determined by the third party placing it), and help recognize your computer when you open your browser and browse the Internet again. We use “persistent cookies” to save your registration ID and login password for future logins to the Service. We use “session ID cookies” to enable certain features of the Service, to better understand how you interact with the Service, and to monitor aggregate usage and web traffic routing on the Service.

We also use pixel tags (usually in combination with cookies), from the third parties described below, to get information about your usage of the Site and the Service and your interaction with email or other communications. Pixel tags are a technology similar to cookies that can be embedded in online content or within the body of an email for the purpose of tracking activity on websites (for example, to know when content has been shown to you), or to know when you have viewed particular content or a particular email message.



Types of cookies and how we use them

Essential cookies

Essential cookies are crucial to your experience of a website, enabling core features like Customer logins, account management, and Customer-generated content.

We use essential cookies to enable certain functions on our website.

Performance cookies

Performance cookies track how you use a website during your visit. Typically, this information is anonymous and aggregated, with information tracked across all site Viewers. They help companies understand visitor usage patterns, identify and diagnose problems or errors their Viewers may encounter, and make better strategic decisions in improving their audience’s overall website experience. These cookies may be set by the website you’re visiting (first-party) or by third-party services. They do not collect personal information about you.

We use performance cookies on our site.

Functionality cookies

Functionality cookies are used to collect information about your device and any settings you may configure on the website you’re visiting (like language and time zone settings). With this information, websites can provide you with customized, enhanced, or optimized content and services. These cookies may be set by the website you’re visiting (first-party) or by third-party services.

We use functionality cookies for selected features on our site.

Targeting/advertising cookies

Targeting/advertising cookies help determine what promotional content is most relevant and appropriate to you and your interests. Websites may use them to deliver targeted advertising or limit the number of times you see an advertisement. This helps companies improve the effectiveness of their campaigns and the quality of content presented to you. These cookies may be set by the website you’re visiting (first-party) or by third-party services. Targeting/advertising cookies set by third-parties may be used to track you on other websites that use the same third-party service.

We use targeting/advertising cookies on our site.



Contact Us

For any questions or concerns regarding your privacy, you may contact us using the following details:

Symbio Privacy Team

privacy@symbiohq.com